Terms & Conditions — Ex-Pollen

Welcome to Ex-Pollen. By accessing or purchasing from our website (ex-pollen.com), you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

 

 

  1. General Information

Ex-Pollen is an ecommerce store offering children’s clothing and accessories with worldwide shipping.
Our registered contact details are:

Address: 14 Moore Rd, Yaba, Lagos
Phone: 08038584890
Email: [email protected]

By using our website, you confirm that you are at least 18 years old or are using the site with the supervision and consent of a parent or guardian.

 

  1. Use of Website

You agree to use our website only for lawful purposes and not to engage in any activity that could harm, interrupt, or negatively impact our services or systems.

You must not:

  • Misuse the website
  • Attempt unauthorized access to the website
  • Copy, reproduce, or distribute content without permission

 

  1. Product Information & Availability

We make every effort to display accurate product details, descriptions, and images.
However:

  • Colors may appear differently due to screen variations.
  • Availability is subject to stock levels.
  • Prices may change without notice.

We reserve the right to modify or discontinue products at any time.

 

  1. Orders & Payments

When you place an order, you agree that:

  • All information provided is accurate and current
  • You are authorized to use the payment method provided

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Incorrect pricing
  • Product unavailability

Payments must be made using accepted payment methods displayed at checkout.

 

  1. Shipping & Delivery

We ship globally. Shipping fees, delivery times, and available shipping methods are displayed during checkout.

Ex-Pollen is not responsible for:

  • Delays caused by customs, weather, or courier services
  • Additional customs or import charges in the destination country

For full details, please refer to our Shipping Policy.

 

  1. Returns & Refunds

We offer returns and refunds under specific conditions, including defects, incorrect items, or unused merchandise in original packaging.

Customers must contact us within the stated timeframe.

For complete guidelines, see our Returns & Refunds Policy.

 

  1. Intellectual Property

All text, images, graphics, logos, product descriptions, and website content belong to Ex-Pollen.
You may not copy, modify, or distribute any content without written permission.

 

  1. Limitation of Liability

Ex-Pollen is not liable for:

  • Losses caused by misuse of products
  • Errors due to inaccurate information provided by customers
  • Indirect, incidental, or consequential damages arising from use of our website or products

Our total liability will not exceed the total amount paid for your order.

 

  1. Privacy & Data Protection

We are committed to protecting your personal information.

Please review our Privacy Policy to understand how we collect, use, and secure your data.

 

  1. Third-Party Links

Our website may contain links to third-party sites. Ex-Pollen is not responsible for the content, privacy practices, or security of these external websites.

 

  1. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
Continued use of the website after updates indicates acceptance of the revised terms.

 

  1. Contact Us

For inquiries regarding these Terms & Conditions, contact:

[email protected]